How Does the return policy works?

Return Policy for Online Orders

We value open communication with our customers and want to ensure a smooth experience with your online orders. If your plant doesn't arrive in good condition, please follow the steps below to resolve the issue:

1. Take a Picture: Before proceeding with any actions, please take a clear picture of the damaged plant. This will help us assess the situation and provide the appropriate solution.

2. Save the Box: It's essential to keep the original packaging box in case a return is necessary. Having the box will facilitate the return process and protect the plant during transit.

3. Fill out this Form: To initiate a return or seek a resolution, please complete the form provided. Make sure to attach the pictures you took in Step 1. This will help us better understand the issue and expedite the process.

Solutions Available:

1. Plant Exchange: If your plant has arrived damaged, we will exchange it for a new one. We will ensure that a replacement plant is sent to you promptly.

2. Full Refund with Return: In case you prefer a refund, you can return the plant to us using the same box it arrived in. Once we receive the plant, we will issue a full refund to your original payment method. We will provide a return label to facilitate the return shipping process.

3. Partial Refund to Keep the Plant: If you wish to keep the damaged plant, we can issue a 50% refund of the price you paid for the plant (excluding the shipping fee). This way, you can choose to care for the plant yourself, and we can offer free support to make your plant thrive.

Important Guidelines for Refunds:

- Contact us within 3 days of receiving the plant: To be eligible for a full or partial refund, please reach out to us within three days after the plant's arrival. This timeframe allows us to address the issue promptly.

- Attach Pictures to the Form: When completing the form, make sure to attach the pictures you took of the damaged plant. This visual evidence is crucial for assessing the damage and resolving the matter effectively.

- Damage from Shipping: Refunds are applicable only if the plant has been damaged during shipping. Please ensure that the damage is a result of the shipping process and not due to mishandling after delivery.

Responsibility and Support:

- Missed Care Responsibility: After the initial three-day period, we are not responsible for any damage resulting from the improper care of the plant. It is important to follow the care instructions provided to ensure the plant's well-being.

- Free Support: However, we offer free support and guidance on plant care to help you maintain a healthy and thriving plant. If you have any questions or need assistance, feel free to reach out to our customer support team.

We strive to provide excellent service and ensure your satisfaction. Our returning policy aims to address any issues promptly and fairly. We appreciate your cooperation and look forward to resolving any concerns you may have.

Return Policy for In-Person Purchases (Events/Home Display)

We value your satisfaction with your in-person plant purchases, whether it's from events or our home display. While returns are generally not accepted for in-person purchases, we understand that plants may encounter health issues. Therefore, we have implemented a return policy that focuses on proactive communication and providing appropriate solutions to ensure your plants thrive. Please familiarize yourself with the following guidelines:

1. Communicate Plant Health Concerns: If you notice any signs of illness or issues with your plant, we encourage you to communicate with us promptly. This communication should take place within the first two weeks after your purchase. By informing us early, we can provide timely advice and solutions to address the plant's health concerns.

2. Proactive Solutions: Once you have communicated the plant's health issues, we will offer appropriate advice and guidance to help your plant thrive. We may recommend specific care instructions, changes in watering or lighting, or any other measures necessary to promote the plant's well-being.

3. Exchange Policy: If, despite following our advice and applying the recommended measures, your plant does not show signs of improvement within one month after the initial communication, we will proceed with an exchange. We will provide you with a new plant and arrange for its shipment via mail. The exchange option is available solely within this one-month period.

Responsibility and Support:

- Plant Care Responsibility: It is important to note that we are not responsible for any issues arising from the mishandling or improper care of the plant. As the plant owner, it is your responsibility to provide appropriate care based on the instructions and guidance provided.

- Free Support: While returns are not accepted for in-person purchases, we are dedicated to helping you achieve success with your plant. We offer free support and guidance to assist you in maintaining a healthy and thriving plant. If you have any questions or need assistance, feel free to reach out to our customer support team.

We strive to provide excellent service and ensure your satisfaction with your in-person plant purchases. Our return policy for in-person purchases emphasizes proactive communication and support to address any plant health concerns. We appreciate your understanding and cooperation.